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Customer support letter

Saturday, October 31st, 2009

Dear _______,

Thank you for your concern regarding HTN1, which is apparently a Technological variant of H1N1 (also dubbed “influnetza”). We assure you, the pandemic is of grave concern to all of us.

We have been in contact with our host, and have been assured that all of the component parts of each server are taken out daily and scrubbed with soap and water. This has had only a minor affect on uptime.

You asked whether we could provide a numerical IP address in case parts of the internet shut down. You should know that IP addresses are in fact most vulnerable to the pandemic, moreso than domain names. This is because there are only ten numbers, while there are twenty-six letters; thus the pandemic spreads easier. We have been lobbying the U.S. government for some time for a larger spectrum of numbers to resolve this issue.

Meanwhile, we areĀ  extensively masking domains. Unfortunately, this still leaves the problems of domain propagation undealt with, and there is always the threat of proliferation due to the common practice of “forwarding.”

To date, we do not believe our sites have been affected, although it can be hard to discern, as computer use invariably involves headaches at the best of times.

We prepare for the worst case scenario, of course. We are aware that hacking is very hard on the system, and once that level is reached, a “hands-off” approach is no longer appropriate.

Thank you once again for your concern. Please be assured that, as long as we are healthy, we will do all we can to keep our corner of the internet running.

Yours sincerely,
_____________

Don’t use Internet Explorer!

Sunday, December 14th, 2008

Another serious security hole has been uncovered, and no patch is currently available:

Read the alert.

… and the workarounds either don’t work or can’t be performed as Microsoft themselves explain them.

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